In many ways, the events associated with the coronavirus have highlighted travel managers' need for transparency, flexibility, and visibility into employees' travel plans. While few could have foreseen a global pandemic of this magnitude, organizations with flexible travel management solutions that allow, for example, users to cancel or change their travel plans without a total loss were better able to respond to these events. IDC believes that as a result, the user experience of travel managers will be a key differentiator for travel management software providers.
The IDC white paper answers questions including:
- What are the key goals/initiatives travel managers must consider?
- How to improve business travelers' user experience?
- What will the landscape look like when the coronavirus pandemic finally eases and corporate travel spending will begin to grow again?