IDC White Paper

Digitally Transforming the Business
Travel and Expense Experience

In many ways, the events associated with the coronavirus have highlighted travel managers' need for transparency, flexibility, and visibility into employees' travel plans. While few could have foreseen a global pandemic of this magnitude, organizations with flexible travel management solutions that allow, for example, users to cancel or change their travel plans without a total loss were better able to respond to these events. IDC believes that as a result, the user experience of travel managers will be a key differentiator for travel management software providers. 

The IDC white paper answers questions including:
  • What are the key goals/initiatives travel managers must consider?
  • How to improve business travelers' user experience?
  • What will the landscape look like when the coronavirus pandemic finally eases and corporate travel spending will begin to grow again?
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